Extending Your Bot Beyond Its Boundaries
Bots support businesses of all shapes and sizes, along every path of the customer journey. But what happens when your bot doesn’t have the feature or functionality you want?
James Burchill
The Great Chatbot Lie
It seems no matter where you look these days, someone is talking about chatbots. And if you listen for more than a moment, you’ll hear the great chatbot lie – and you might not even notice it. What is this “great” lie, you ask? It’s… Read More »The Great Chatbot Lie
24 Chatbot stats you need to know in 2020.
Chatbots are changing the way we do business, and in 2020, here are 24 essential chatbot statistics you need to know to stay ahead of your competition…
Website not required? A brief history of how we got here.
Since 1991, a website has been the obvious choice for marketing online. But with the emergence of chatbots, that’s all changed. Here’s why …
What is omnichannel marketing and why should you use it?
Omnichannel marketing is the fusion of multiple channels into one, seamless, homogenous “virtual channel.” The user no longer has to remember if they’re “in email,” or “on messenger,” or “texting.” With chatbots, all 3 channels act as one offering high engagement, open and conversion rates.