The Covid-19 pandemic has changed our lives in every way imaginable. Billions of people are being impacted. Our lives have been turned upside down. Tens of millions of people have lost their jobs. And small business owners have seen their dreams come grinding to a… Read More »Bring your customers back with a chatbot loyalty program.
Most of us are familiar with the chat windows that open up at the bottom right corner of websites. Type something in the box and you’ll sometimes be connected with a live customer service agent. Other times you’ll find yourself engaging with an automated chatbot.… Read More »3 Ways chatbots can help grow your small business.
Omnichannel marketing is the fusion of multiple channels into one, seamless, homogenous “virtual channel.” The user no longer has to remember if they’re “in email,” or “on messenger,” or “texting.” With chatbots, all 3 channels act as one offering high engagement, open and conversion rates.
As online marketers, most of us already know about the power of asking questions. We’ve been asking our prospects questions for a long time now. Sometimes with surveys, sometimes with services that plug into our websites, and sometimes as part of our email automation process.… Read More »Which 5 questions would you ask to better segment your audience?
First, what’s a chatbot? For the purposes of this post, a chatbot is the automated part of any conversation you have with a business through Facebook Messenger. It’s texting… but with a company instead of a friend. Now let me provide a little context and… Read More »The 3 superpowers of a well-designed chatbot.