Chatbots are changing the way we do business, and in 2020, here are 24 essential chatbot statistics you need to know to stay ahead of your competition.
- Chatbots can cut operational costs up to 30%.
- Chatbots regularly attain greater than 80% open rates.
- Chatbots typically attain CTR rates upwards of 25%.
- $0.70 Projected chatbot cost savings per customer interaction
- 2.5B hours Projected time savings for businesses and consumers from chatbots by 2023
- 70% of Millennials reporting positive chatbot experiences
- 86% of customers who believe there should be an escalate to agent option when talking to a chatbot
- 56% of businesses claim chatbots are driving disruption in their industry
- 57% of businesses agree chatbots deliver large ROI with minimal effort
- 90% of businesses reporting faster complaint resolution with bots
- 80% of organizations looking to implement chatbots in 2020
- 276% Projected chatbot adoption growth in 2020
- $8B Projected business cost savings from chatbots by 2022
- 75% to 90% Projected percentage of queries to be handled by bots by 2022
- $112B Projected value of chatbot eCommerce transactions by 2023
- 85% of customer interaction will be handled without human agents by 2021.
- 50% of businesses plan to spend more on chatbots than on mobile apps.
- 64% of internet users say 24-hour service is the best feature of chatbots.
- 37% of people use a customer service bot to get a quick answer in an emergency.
- 53% of service organizations are going to use chatbots within the next 18 months.
- Approximately 40% of people prefer to use chatbots when shopping online.
- 48.78% of female shoppers like chatbots and use them as a channel of communication when buying online.
- 47.92% of men use chatbots if they can’t find answers to simple questions.
- 63% of consumers think businesses should be on Messenger.
If you have questions about any of these numbers, be sure to reach out and ask us…
- Sources:
CNBC, Juniper Research, Gartner, Comm100, CCW Digital, Forbes, MIT Technology Review, Accenture Digital